Returns & Exchanges
At Off Grid Stores, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original condition, unworn and with tags attached, to qualify for a full refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unwashed and unworn apparel back into its original eco-friendly packaging, ensuring all original tags remain attached.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing